How STAR Ratings May Affect Your Business?
What you need to know about business reputation management
A 5 star rating
is more attractive than a 4 star rating, than 3 stars....
92% of customers
will use a local business w/ 4 star rating
72% of your prospects
will use your business if you have 3 stars
Your business is unique
but not the challenges you deal with
Only 27% people
will use a local business with a two star rating
Reputation can affect your business
can improved Google search engine rankings
is the recipe of clients' success
we gather & manage and improve your businesses reputation!
Watch The Video To See How iWebHQ’s Reputation Management Can Help.
The Harvard Business Review wrote: “many companies need to dramatically shift their marketing strategies to account for the rising power exerted on future customers by the opinions of existing customers." And the search engine giant, Google now rates online reviews and ratings so seriously that they incorporate online testimonials with search results page.
How many stars do you have?
Automated Feedback Loop
Our reputation management system does all the heavy lifting for you. After entering some basic information, the unique and automated iWebHQ’s reputation management system system automatically reaches out to and follows up with your recent customers to generate a feedback snapshot of their most recent visit to your business.
Reputation Monitoring & Notification
Our reputation management system instantly pulls your customer feedback and online reviews into a simple dashboard that shows the overall feedback and online rating score of your business. Email and SMS alerts notify you of new ratings or reviews as soon as they happen.
Intelligent Review Routing
Based on your predetermined settings, customers are routed to a company branded page matching the sentiment of their feedback of your business. If positive, customers are taken to a page that helps direct them to an online review site(s) of your choice. If negative, they are instantly provided a form to share their concerns and/or frustrations, preventing a poor review from being posted online and affording you the opportunity to address it promptly.
Social Sharing & Brand Promotion
Spread the word about your 5 star reputation! Today’s consumers are recommending local businesses to their friends and followers on social media sites like Facebook, Twitter, and Google+. Promote your brand by automatically sharing feedback and reviews on all your business’ major social media accounts and have your friends and followers help spread the positive word.